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Cookies Policy

What are Cookies?

Cookies are small pieces of data that websites store on your device (computer, mobile phone, or tablet) when you visit them. They help us remember your preferences and make our website more user-friendly.

Why do we use cookies?

We use cookies to provide a better experience for our users. Here's how:

  • To remember your language preference
  • To save your login credentials so you don't have to log in every time
  • To track your interactions with our website (like which pages you visit) so we can improve it

Types of Cookies

We use different types of cookies, each serving a specific purpose.

Essential Cookies

Essential cookies are necessary for the proper functioning of our website. They help us:

  • Remember your login credentials
  • Keep track of your session
  • Store any changes you make to your account settings

These cookies expire when you close your browser or log out of your account.

Session Cookies

Session cookies store information only while you're actively using our website. When you leave the site, these cookies are deleted.

We use session cookies for:

  • Logging in and keeping track of your activities
  • Temporary data storage (like cart contents)

Persistent Cookies

Persistent cookies remain on your device even after you close your browser or log out. We use them to store preferences that you've set on our website.

For example, we can save your preferred language setting so it's remembered next time you visit.

Functional Cookies

Functional cookies are used for a specific purpose and are usually managed by us directly. They help us:

  • Remember your login credentials
  • Store any changes you make to your account settings
  • Provide a better experience on our website

We also use functional cookies from third-party providers, which we'll discuss later.

Analytics and Performance Cookies

Analytics and performance cookies help us improve our website's functionality and user experience. They track how users interact with the site, like:

  • Which pages are visited most often
  • How long it takes for certain actions to complete
  • Any errors that occur during interactions

We use these insights to optimize our platform and ensure a better overall browsing experience.

Preference and Language Settings

We store your language preference using cookies so you don't have to change the language every time you visit. We also save any changes you make to other settings, like font size or color scheme.

Device Recognition

Device recognition is used for analytics purposes only. It helps us understand which devices our users use most often and optimize our website accordingly.

Security-Related Cookies

Security-related cookies protect your account by keeping track of login sessions and detecting potential threats. They help prevent unauthorized access to sensitive information.

Browser Storage Technologies

In addition to traditional cookies, we also utilize other storage technologies within browsers:

  • LocalStorage: stores data locally on the device
  • SessionStorage: temporary data storage (like session cookies)
  • IndexedDB: used for larger datasets and offline support

These technologies help us improve functionality while keeping your sensitive information secure.

Third-Party Integrations

We use third-party services to enhance our website's features, like:

  • Social sharing buttons (Facebook, Twitter, etc.)
  • Advertising networks
  • Analytics tools

These integrations can use cookies, but we'll always ask for your consent first. We're committed to transparency and ensuring that you understand who's collecting data.

Marketing or Communication Preferences

We respect your right to control how our website interacts with third-party services:

  • Unsubscribe from newsletters and promotional emails
  • Block social sharing buttons on specific pages
  • Opt out of marketing cookies in settings

Your preferences will be respected, and we'll only collect information that's essential for providing a better experience.

Cookie Consent Management

We take your consent seriously. On our website, you can:

  • Review our cookie policy to see what data is collected and why
  • Manage your cookie choices through the preference center
  • Clear cookies or disable tracking from browser settings

Your rights are respected, and we'll only use essential cookies until you give explicit permission.

Browser Cookie Controls

We respect your right to manage cookies directly within your browser:

  • Safari (Safari > Preferences > Privacy)
  • Google Chrome (Chrome > Settings > Cookies)
  • Mozilla Firefox (Firefox > Options > Content)

Your settings will override any cookie choices made on our site, and we'll ensure that you have a seamless experience.

Clearing or Disabling Cookies

If you want to remove cookies from your device, follow these steps for each browser:

  • Safari: go to Safari > Preferences > Advanced and click "Remove Now"
  • Google Chrome: press Ctrl + Shift + Delete (Windows/Linux) or Command + Shift + Delete (Mac)
  • Mozilla Firefox: go to Firefox > Options > Privacy & Security and select "Delete Cookies"

Please note that clearing cookies will remove your session data, so be sure to log out before doing this.

Site Functionality Impact When Cookies are Disabled

While some features might not work as expected without cookies:

  • Your login credentials won't persist
  • Changes you make to account settings may not be saved
  • Our website's performance and functionality may degrade slightly

However, you can still access our site for a limited experience.

Technical Diagnostics and Performance Optimisation

We use aggregated analytics information to improve technical diagnostics and optimize performance:

  • Page loading speed
  • Error rates
  • User interaction metrics (e.g., clicks on certain buttons)

This data is completely anonymous, meaning no user-identifiable data is stored or shared outside our organization.

Aggregated Analytics Information

Aggregated analytics provide a broader understanding of how users interact with our site. We use this information to make informed decisions about updates and features:

  • User demographics
  • Device usage patterns (e.g., mobile, desktop)
  • Time spent on different sections of the website

This data doesn't identify individual users but helps us improve your overall experience.

Technical Diagnostics Tools

We also utilize technical diagnostics tools for troubleshooting:

  • Crash reports to detect software issues
  • Performance monitoring for optimization insights
  • Security audits to stay ahead of vulnerabilities